At janji33, your privacy is more than a legal formality — it is a responsibility we take seriously every day. This Privacy Policy clearly explains what data we collect, how it is used, who can access it, and what rights you have as a member. We have written this in plain, straightforward language so you can genuinely understand it, not just click agree without reading.
This Privacy Policy explains our personal data protection practices janji33 (janji33.site) as the data controller for all information you provide while using our platform. By registering or continuing to use the services of janji33, you agree to the terms outlined in this Privacy Policy. This Policy should be read together with Terms & Conditions ours for a full understanding of both parties' rights and responsibilities.
janji33 takes user privacy extremely seriously. We operate in full compliance with the Personal Data Protection Act 2010 (Malaysia's PDPA), which governs how personal data is collected, processed, stored, and disclosed by organisations operating in Malaysia. Every aspect of how your data is handled at janji33 comply with these laws.
This Privacy Policy applies to all users who register an account, visit janji33.site, or interact with any services provided by janji33 — including the gaming platform, Live Casino, Sports Betting, and all customer support channels. It covers all data collected directly from you as well as data collected automatically through your use of the platform.
This Privacy Policy was last updated on 1 January 2026. Any material changes will be communicated to members via email or in-platform notification at least 14 days before taking effect.
janji33 collects only the data necessary to provide the services you request and to fulfil our legal obligations. We do not collect excessive or irrelevant data. Below are the categories of data we collect and the purposes they serve:
| Data Category | Example | How It Is Collected |
|---|---|---|
| Identity Data | Username, phone number, date of birth | Registration form |
| Contact Information | Email address, WhatsApp number (VIP) | Registration & support |
| Financial Data | E-wallet account numbers, MYR transaction records | Deposit/withdrawal process |
| Usage Data | Game history, betting records, session duration | Automated system logs |
| Technical Data | IP address, browser type, device model, approximate location | Cookies & server logs |
| Communication Data | Live chat records, support emails, complaint tickets | Customer support interactions |
janji33 do not directly collect credit card details or national ID numbers (MyKad). All financial transactions are processed through approved payment gateways — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u / CIMB Clicks) — each with their own security and privacy policies. We only receive transaction confirmations and reference IDs from these providers, never your full financial details.
Every piece of data we collect has a clear and lawful purpose. janji33 does not use your data for any purpose beyond what is required to deliver the platform's services to you. Below are the primary purposes for which data is used:
janji33 will not use your data for third-party marketing purposes without your explicit consent. Every marketing communication we send will include an easy-to-use unsubscribe option. Once you unsubscribe, we will stop sending marketing communications within 48 hours.
janji33 do not sell, rent, or trade your personal data to any third party for commercial purposes. This is a non-negotiable principle. That said, there are limited situations where data may be shared, and we explain each of those situations clearly here:
All third parties we authorise to access janji33 user data are required to sign a data protection agreement obligating them to uphold security standards at least equivalent to those under Malaysia's PDPA 2010.
janji33 continuously invests in security infrastructure to ensure your data is protected at all times. We apply a layered approach to data security — meaning that even if one line of defence is breached, multiple additional layers remain in place to safeguard your information.
While we take all reasonable steps to protect your data, no system is 100% immune to threats. In the event of a serious data breach affecting your information, janji33 will notify you within 72 hours of becoming aware of the incident and will take immediate steps to contain and remediate the situation.
janji33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website. We use several types of cookies for different purposes:
You can manage cookie usage through your browser settings. Disabling all cookies may affect certain platform features janji33. For more detailed cookie control options, please access the "Privacy & Cookies" settings in your account. janji33 does not use third-party cookies for third-party advertising — all cookies we use are solely to enhance your experience on our own platform.
janji33 does not retain your personal data for longer than is necessary for the purposes for which it was collected, or to fulfil legal obligations. Retention periods vary by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account is active | To provide our services |
| Financial transaction records | 7 years after the transaction | Malaysian legal obligations |
| Game & betting logs | 3 years | Dispute resolution & audits |
| Support communication records | 2 years | Quality control & reference |
| Technical & security logs | 90 days | Cybersecurity monitoring |
| Marketing data (email, notifications) | Until unsubscribed | Consented marketing communications |
When your account is closed at your request, janji33 will delete or anonymise personal data that is no longer required within 30 days. Data that must be retained for legal or audit purposes will be stored separately with strictly limited access and deleted as soon as the mandatory retention period expires.
The Personal Data Protection Act 2010 of Malaysia grants you certain rights with respect to your personal data. janji33 fully respects these rights and provides straightforward mechanisms for you to exercise them. Here are your rights and how to use them:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 working days. Send your request to support@janji33.site with the subject line "Data Access Request".
If any data we hold about you is inaccurate or out of date, you have the right to request a correction. Certain details such as your username and phone number can be updated directly in your account settings.
You may request deletion of your personal data upon closing your account, subject to any applicable legal retention obligations. Account data deletion requests are processed within 30 days.
You have the right to object to the processing of your data for direct marketing purposes at any time. Click the "unsubscribe" link in any promotional email, or contact our support team for broader opt-out requests.
You have the right to receive your personal data in a machine-readable format (such as CSV) for transfer to another platform if needed. Requests are processed within 30 business days.
To exercise any of the above rights, contact us by email at support@janji33.site or via the platform's live chat. Please clearly state the right you wish to exercise and provide sufficient information for us to verify your identity before we process the request. janji33 will not charge any fees for reasonable user rights requests.
janji33 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our services. All updates will be handled transparently in accordance with the following procedure:
If you disagree with any changes to this Privacy Policy, you have the right to close your account before the changes take effect and request deletion of your data following the procedure outlined in Section 8. janji33 is committed to not making any changes that reduce your level of privacy protection without first obtaining your renewed consent.
janji33 has appointed a Privacy Officer responsible for ensuring compliance with this Privacy Policy and handling all data protection enquiries and complaints. If you have any questions, concerns, or wish to exercise your privacy rights, please contact us through the following channels:
If you are not satisfied with the response provided by janji33 regarding a privacy enquiry or complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC), which administers the Personal Data Protection Act 2010. janji33 will cooperate fully with any investigation conducted by the relevant authorities.
The security and privacy of your data is janji33's absolute priority. We regard your trust as our most valuable asset, and we work every day to ensure that trust is well-placed.
Six pillars of data protection that keep your information in the right hands.
Every bit of data transmitted between your device and our servers janji33 is encrypted with 256-bit SSL — the same level of security used by Malaysia's leading banks. This means that even if someone were to intercept your data in transit, all they would see is random characters that are meaningless without the correct encryption key.
janji33 fully complies with the Malaysia Personal Data Protection Act 2010 — the law governing how organisations handle the personal data of Malaysians. This means you have legally protected rights to access, correct, and delete your data, and we are required to fulfil these rights within the stipulated timeframes.
This is a promise we stand by: janji33 has never sold and will never sell your personal data to any third party for commercial purposes. Your data is not a product we trade in. It is used solely to deliver platform services to you, and is strictly protected against any unauthorised use.
Cybersecurity team janji33 monitors our systems 24 hours a day, 7 days a week. Our automated intrusion detection system will trigger an immediate alert should any suspicious activity be detected. Regular security audits by independent third parties ensure our defences remain current against the latest threats.
janji33 only collect data that is strictly necessary to provide the services you request. We do not ask for excessive or irrelevant information during registration. This "minimum collection" principle means you never have to worry about unnecessary data sitting in our systems.
You have full control over your personal data at janji33. Update your profile information, unsubscribe from marketing communications, request a copy of your data, or close your account and have your data deleted — all of this can be done easily, with no barriers or fees. Your control is real, not just a tagline.
The trust you place in janji33 to manage your personal data is a responsibility we take seriously. We conduct regular assessments and audits to ensure our data protection practices consistently meet or exceed the standards set by Malaysian law and international industry best practices.
To exercise any of the above rights, contact us at support@janji33.site with the subject line "Privacy Rights Request". We will respond within 5 business days and process your request within the timeframe stipulated under Malaysia's PDPA.
Answers to the most frequently asked questions about how janji33 manages your personal data.
Janji33 respects your privacy even within the context of responsible gaming — your self-exclusion information and personal limits are kept strictly confidential.
Your decision to activate self-exclusion on janji33 is strictly confidential personal information. It will not be shared with any third party and is used for no purpose other than protecting your interests as a platform user.
Deposit limits, betting limits, and loss limits you set within your account janji33 is personal data that is fully protected. This information is used solely to enforce the limits you have chosen within the platform and will not be disclosed to any party.
If you contact the janji33 for information about responsible gambling or related support, such conversations are kept strictly confidential and are never used for any marketing purpose.
We collect only the data that is necessary, use it solely to provide services to you, never sell it to anyone, protect it with 256-bit SSL, and give you full control over it. All of this is done in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. For further enquiries, contact us at support@janji33.site or read Terms & Conditions us for additional context.
With the assurance that your personal data is fully protected, you can focus entirely on your gaming experience at janji33. Register today, claim your RM 888 welcome bonus, and join over 200,000 Malaysian members who trust janji33 as the safest and most trusted online entertainment platform. Deposit via Touch 'n Go, GrabPay, DuitNow, or FPX — all transactions are encrypted and secure.